MARCH SCOPE WARRANTY
March Scopes by Deon Optical Design Corporation (the “Manufacturer”)
Thank you for purchasing March Scope (the “Scope”). March Scopes are 100% Hand Built in Japan by Craftsmen with over 40 years of experience.
Each Scope contains more than 150 parts which are all made in Japan with absolute precision and quality.
The Scope you purchase will have been inspected twenty times by our expert craftsmen, including recoil test up to one thousand times the force of gravity before it leaves our factory.
We are proud of our quality; March Scopes are virtually repair-free.
Nevertheless, should you require any maintenance or servicing,
March Service Center with highly skilled engineers will be happy to assist you.
As of Jan 2020, scopes purchased previous to this will also enjoy the new warranty term.
March Scopes Unswerving Warranty
(A) Warranty Terms
- - No warranty card needed
- - No receipt required
- - No need for registration
- - Warranty is automatically and fully transferable to
future owners of the Scope - - If a manufacturing problem caused the defect, DEON will repair the scope for no additional cost to the owner even after the Warranty has expired. (all
cases determined by the Manufacturer)
Warranty is 10 years beginning on the date the Scope is manufactured, managed by the serial number on the Scope.
Electronic components are covered by a 2-year warranty from the date of manufacturing.
Upon presentation of a receipt the warranty period may be extended to cover the full warranty period,
beginning on the original purchase date of the Scope.
(B) Warranty Content
1) If the repair is a Warranty case (all cases determined by the Manufacturer) :
If the Scope has a manufacturing defect or has been damaged through appropriate use as per manufacturer’s instructions, March Service Center will carry out a warranty repair at no charge.
In the event that the range of products is changed, we reserve the right to repair defective instruments or to replace them with those of equal value.
2) If the repair is not subject to the Warranty (all cases determined by the Manufacturer) :
You will receive a cost estimate for the service/repair by e-mail from March Service Center.
No repairs will be performed until we have authorization.
At any time, DEON can inspect and service any March product; but any non-Warranty work
(such as reticle changes and scope inspection without repair) will be at the owner's expense.
For service and/or repair work, please contact the distributor/dealer from whom you have purchased
or March Service Center in Japan on where to send your
service/repair required Scope.
Please send us back the scope on your own expense but the Manufacturer will bear the return shipment fee of the serviced Scope from Japan to the designated address, regardless of the warranty.
(C) Warranty Exclusions
Warranty does not cover / include the following (all cases determined by the Manufacturer) :
- - Any cosmetic damage that does not affect the Scope’s
operation or performance - - Damage caused by failing to perform reasonable and
necessary maintenance on the Scope or failing to follow the Scope’s operating instructions including appropriate mounting - - Loss
- - Theft
- - Cataclysmic events such as fire, flood, earthquakes
etc. - - Any damage as a result of unauthorized repair,
modification, or disassembly
by someone other than the March Service Center
- - Any intentional or accidental damage, misuse or abuse
- - Ordinary wear and tear
- - Any Scope where the Scope’s serial number has been
removed or otherwise made unreadable - - The Manufacturer is not liable to any secondary
damage or harm done to property, person, pets, or other unintended targets by the use of a rifle mounted with March Scope. - - Should the Manufacturer cease trading or enter into bankruptcy, all Warranties relating to March and March products will become void; unless or until, taken over by a new manufacturer who is willing to continue to honor this Warranty.
Deon Optical Design Corp.
4802-2 Miyagawa, Chino-shi,
Nagano-ken, 391-0013 Japan F. Shimizu (CEO)
https://marchscopes.com/wp-content/uploads/2020/06/Deon-Warranty-2020-01-09.pdf
March Scopes Canada will send your scope to Japan for warranty.
OR
If you pefer direct control to eliminate any possibility of third party misunderstandings you can deal directly with March Scopes Japan.
PROCEEDURE
Customers can directly contact March Scopes Japan/ Deon Optical Design to arrange for all Warranty work, Reticle changes and repairs.They will happily assist you and be able to better answer all your questions in regards to shipping and what the cost will be for non warranty alterations or repairs. Please contact them by email at: info@deon.co.jp
March Scopes Japan Website: https://marchscopes.com/.
Canada Post will ship your scope to Japan.
There are a couple of wrinkles you should know about before proceeding.The post office will only insure international parcels for loss at a maximum of $1,000.00. So there is a risk there that you will have to assume unless you can get some third party insurance. You can check your home or business insurance, sometimes there is coverage for goods being shipped.
The other temporary issue due to covid constraints; when I checked on December 3, 2020; the postal service is not shipping from Japan to Canada. I talked to March/ Deon in Japan about the issue and they said that their only lower priced option is to ship returned items by sea and it takes about 2 months to return to Canada.
Should someone wish to proceed please first check for the latest up date on shipping from Japan. You can talk directly to March/Deon about your return shipping options by emailing directly to March Scopes Japan at : info@deon.co.jp
Dean and I have agreed to send repaired Scopes to Canada in with my new purchases to expedite the returns.
Below are links to Canada Post detailing the countries that they are currently delivering too:
https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page
https://www.canadapost.ca/cpc/doc/en/aboutus/service-alerts/destinations-to-which-service-is-suspended.pdf.